IT Support Services & Network Support Services
Providing IT Support for small businesses through to large enterprises.
Server downtime is one of the most costly issues facing most organisations today, with outages causing loss of productivity and business.
Whether you're an enterprise or a SME, Raintree can provide flexible IT support services and solutions across a number of hardware and software platforms, to meet the demands of businesses who rely on their IT infrastructure.
Whether on monthly or yearly IT support contracts, we can function as your IT department (ideal for small businesses) as totally outsourced IT services or enhance the functions of your in-house IT department, always endeavouring to provide first time fixes.
Our unique ticketing system allows customers with a network support contract to access their support logs, 24/7/365.
Raintree’s integrated bespoke CRM and support database, users are able to log calls with our IT support helpdesk, see their fix progression and revisit their support logs for self-help fixes, should smaller issues re-occur.
Whilst we have particular expertise providing IT support services to the financial, legal, manufacturing, public sector, technology and creative industries, our services are fully adaptable and we have experience providing support to all business sectors.
We have recently extended our IT consultancy services by white-labeling our expertise to other technical companies.
REMOTE IT SUPPORT SERVICES & NETWORK ADMINISTRATION
Allowing us to provide technical support your business faster and more conveniently
Where possible, Raintree can operate secure remote support connections to your network, offering rapid response times, without travel costs and potential delays in arriving on site. However, by their nature, some problems can only be solved by on-site support.
Many companies do not have an in-house network administrator. As such,Raintree offer secure access remote administration services, to solve problems, execute basic user and system administration, whilst managing network updates and fixes
ON-SITE IT SUPPORT SERVICES
Technical support from one our highly trained network engineers on your business premises
Raintree has highly trained and skilled network engineers available for on-site tech support, should the need arise as part of a support contract or as an ad-hoc IT support service in addition to or in the absence of a support contract.
PRO-ACTIVE NETWORK SUPPORT SERVICES
Catching issues within your IT Network before they cause system downtime
Designed to keep a watchful eye on key components of your network server configurations, pro-active support addresses these most common issues associated with system downtime.
If this service has corrected any problems, or if any changes to your servers are required, we’ll notify your designated administrator or contact.