IT SUPPORT & NETWORK SUPPORT SERVICES
Allowing us to provide technical support your business faster and more conveniently
Where possible, Raintree can operate secure remote support connections to your network, offering rapid response times, without travel costs and potential delays in arriving on site. However, by their nature, some problems can only be solved by on-site support.
Many companies do not have an in-house network administrator. As such,Raintree offer secure access remote administration services, to solve problems, execute basic user and system administration, whilst managing network updates and fixes
ON-SITE IT SUPPORT SERVICES
Technical support from one our highly trained network engineers on your business premises
Raintree has highly trained and skilled network engineers available for on-site tech support, should the need arise as part of a support contract or as an ad-hoc IT support service in addition to or in the absence of a support contract.
PRO-ACTIVE NETWORK SUPPORT SERVICES
Catching issues within your IT Network before they cause system downtime
Designed to keep a watchful eye on key components of your network server configurations, pro-active support addresses these most common issues associated with system downtime.
If this service has corrected any problems, or if any changes to your servers are required, we'
ll notify your designated administrator or contact.